Reservation

You can do this by calling directly at 0471 1725052 or by sending an email to reservation@palais-hoertenberg.com.

By booking directly with us or through our site you will have parking included, and if you have been our guest before, you can use the regular customer discount code.

Yes, it is possible to do so using the following link on our website: https://book.ermeshotels.com/#/hotel/3055/channel/1605/language/1/rooms, by entering the reservation code and the email address used during booking.

We accept the following payment methods: Visa, Amex, Mastercard.

Cancellation terms depend on the rate you have booked. We recommend consulting the booking confirmation if you have already booked, or if you have not yet booked but would like to do so, just consult the various cancellation terms that are written when you click book now on our site.

If you are already penalized, it is not possible to have any refund.

No, not all apartments have a kitchen. The studio, superior studio, superior open space, and deluxe two-room apartments do not have a kitchen but are still equipped with cutlery, glasses, plates, a kettle, Illy coffee machine, microwave, bottle opener, dish cleaning set, fridge.

Yes, we accept pets in our apartments. The additional cost is €24 per day. In your apartment, you will find a dog kit consisting of a snack, a bed, and bowls.

If you have booked directly through our website, parking is included. Upon your arrival, you will find coffee capsules and welcome tea bags. The apartments are equipped with bed linen, towels, hairdryer, shampoo, shower gel, and soap.

The cost of the city tax is €2 per person per day. The cost must be paid at the reception before, during, or at checkout.

Certainly, if you have indicated the presence of your child from 0 to 3 years old in the booking, we always put the crib without asking.

The promotional code given to customers at checkout can only be used by rebooking through our site by entering the word given to you in the promo code section.

Access to the Facility

Check-in is available from 3:00 PM onwards. To complete the document registration process, it is mandatory to check in at the Reception, located on the first floor of the building, between 8:00 AM and 8:00 PM. Once registration is completed, you will be given the apartment number, the assigned floor, and the corresponding access code.

Our Residence is located at:

  • 10 minutes on foot from the Bolzano train and bus station.
  • 15 minutes (5.2 km) by car/taxi from Bolzano Airport.
  • 12 minutes (5.9 km) by car from the Bolzano Nord highway exit.
  • 15 minutes (5.6 km) by car from the Bolzano Sud highway exit.

Upon request and based on availability, early check-in is possible.

Stay

Depending on availability, it is possible to extend your stay.

If you are already at the Residence, you can contact our Reception on the 1st floor or call us between 8:00 AM and 20:00 PM. For emergencies outside of these hours, you can call the provided emergency number.

Yes, all our apartments have Wi-Fi. You will find the password on the table inside the apartment.

If you have already paid for everything (stay, city tax, extras), you can leave without stopping by the Reception.
If you haven’t settled everything yet, please stop by the Reception to pay the remaining balance.

Being a Residence, daily cleaning is not included but can be requested at the reception for an additional cost of €25 per day.

In your apartment, you will find shampoo, shower gel, and soap, as well as a dishwashing set.

In apartments with kitchens, you will find an Illy coffee machine, kettle, microwave, fridge, dishwasher, two-plate stovetop, and toaster.

Yes, every apartment is equipped with a safe.

Yes, every apartment is equipped with an air conditioning system during the summer months, which can be adjusted using the display inside the apartment.

Yes, our Residence has a self-service laundry on the 1st floor, equipped with a washing machine with provided detergent and a dryer. You can use these from 8:00 AM to 9:00 PM daily.

As our Residence does not include these services, they can be requested at the reception for an additional cost of €7 per person per day for towel changes and €25 per day for daily cleaning, which includes linen and towel changes.

We recommend our studio or superior studio apartments for disabled guests as some of them are equipped with necessary features:

  • Wide entrance space,
  • Sliding bathroom door for wheelchair access,
  • Sink at 80 cm from the floor,
  • Adequate space to use the sink and toilet,
  • Handrails and support points,
  • Alarm bell,
  • Shower stool.

The maximum number is 4 people.

If you order something via the delivery app, you can give the rider the address of the facility. Once they arrive at the entrance on Via Museo 50, the rider should ring the intercom by entering the apartment number you provide, and you can open the entrance door and let them in if you wish.

If you stay for only one night, we will take care of it. If you stay for several days and the trash bin is full, you can leave the trash bag outside your apartment door from 10:00 AM to 1:00 PM, and our team will collect it. If you need a new bag, you can request it at the reception or purchase it at the supermarket just outside the Residence.

No, our TVs are not smart, but they are equipped with Chromecast, allowing you to connect and use various apps like Netflix, Sky, etc., if you have an account.

In case of damage inside the apartment during your stay, we will first assess the cause and then estimate the value. If you are found responsible, you will be sent an invoice for the damage, and you will need to settle it within the specified terms.

Reception

The reception is located on the 1st floor of the Residence and is open daily from 8:00 AM to 20:00 PM.

Check-in is from 3:00 PM (the time you can access your apartment).
Check-out is by 10:00 AM.

If you wish for an early check-in or a late check-out, you must request it at the reception. Depending on availability, it will be assessed if your request can be fulfilled.

Yes, to get an invoice for your stay, you need to go to the reception from 8:00 AM to 20:00 PM during your stay, at check-in or check-out.
If you arrive after the reception closing time or leave before the reception opening time, you must send the billing details in advance by email.

The city tax must be paid at the reception from 8:00 AM to 20:00 PM, before, during, or at check-out.

Being a Residence, we do not have luggage storage.

If you are not traveling by car but by train and need luggage storage, we recommend leaving your luggage at the luggage storage located at platform 1 of Bolzano train station.

You can book these services online at the time of booking or at the reception during your stay.

Additional Services

  • Who should I contact to request this?
  • Can I request it at the time of booking?
  • How much does it cost per day?

Daily cleaning is available on request at an additional cost of €25 per day.
This service also includes the refill of coffee capsules, tea bags, and a dishwashing set.
You can book it at the time of booking on our website or during your stay directly at the reception.

  • Who should I contact to request this?
  • Can I request it at the time of booking?
  • How much does it cost per day?

Towel change is available on request at an additional cost of €6 per person per day.
You can book it at the time of booking on our website or during your stay directly at the reception.

  • Where is the gym located and what are the opening hours?
  • How can I access it?
  • Is there an additional cost?

Our gym is located on the 4th floor of the Residence and is available free of charge 24 hours a day, every day.
The door is usually open; if it is closed, you can open it by entering your apartment code.

  • Where is the private spa located and what are the opening hours?
  • How can I book it?
  • How much does it cost, how long does it last, and how many people can access it?
  • Do you provide bathrobes and slippers?

The Residence has two private spas located on the 2nd and 3rd floors, consisting of:

  • Turkish bath,
  • Finnish sauna,
  • Emotional showers,
  • Relaxation area,
  • and whirlpool.

They are accessible by prior reservation daily from 9.00 AM to 18.00 PM at a price of €55.00 for two people and €80.00 for three people for a duration of 90 minutes.
The reception will provide you with a kit including slippers, bathrobes, towels, and an access code.

You can book via email at info@palais-hoertenberg.com or directly at the reception from 8:00 AM to 20:00 PM.

Parking

The entrance to the parking is located at Via Cassa di Risparmio nr 9. It is possible to park on levels -2 and -3 in the spaces marked with our logo.

No, it is not possible to book it, it is based on availability.

To access the parking, you will need the code for your apartment, which will be provided to you the day before your arrival. With this code, you can take the elevator that will take you directly to your apartment floor.

For guests who have booked directly with us, it is already included.
For guests who have booked through Booking.com or Expedia, the additional price is €25.00 per day. To be paid at the reception upon arrival, during your stay, or at departure.

It depends on the type of plug. If the car charger has a Schuko plug, you can charge the car at the appropriate sockets in the parking lot; otherwise, you will need to charge the car at the charging points in the city.

Only based on availability and after consulting with the reception.
Otherwise, the parking must be vacated by 10:00 AM (check-out time).

Emergencies

You can always contact the reception from 9:00 AM to 5:30 PM. Before or after reception opening or closing hours, you can call the emergency number provided to you.